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Candidate

Female, 40 years, born on 22 July 1984

Rostov-na-Donu, not willing to relocate, prepared for business trips

Hotel Manager

80 000  in hand

Specializations:
  • Tourism manager

Employment: full time

Work schedule: full day

Work experience 18 years 1 month

September 2011currently
13 years 8 months
Southern Federal University

Rostov-na-Donu, www.sfedu.ru

Educational Institutions... Show more

Teacher of English
• Working in with groups of Elementry, Pre-Intermediate, Intermediate, Upper-Intermediate levels • General English and Business English courses • Communicative approach • Assisting students in preparation academic and scientific projects
October 2010August 2011
11 months
“Grand Circle Cruise Line” /ООО "Гранд Серкл Круиз Лайн"

Moscow, www.gct.com

Hotels, Restaurants, Food Service Industry, Catering... Show more

Front Office Manager
• Control of the company's Front Desk standards • Training new FD staff (service standards, booking and sales programs, cash register, bank terminals) • Daily financial reports • Control of correct F&B, housekeeping and stationary orders • Control of correct menu translation • Booking software: 1C; Protel
April 2009October 2010
1 year 7 months
“Grand Circle Cruise Line” /ООО "Гранд Серкл Круиз Лайн"

Moscow, www.gct.com

Hotels, Restaurants, Food Service Industry, Catering... Show more

Hotel Manager
• Control of service standards (following company’s service manuals) • Control and improving standards of F&B quality • Searching, hiring and participating in training of new employees (including training in English language) • Managing “difficult” clients • Coordination of all departments (restaurant, kitchen, housekeeping, reception) • Cooperation with the European management and supervisors • Control of start up and closing of the season (inventories, purchasing list) • Presence (sometimes leading) activities for passengers
April 2008March 2009
1 year
“Grand Circle Cruise Line” /ООО "Гранд Серкл Круиз Лайн"

Moscow, www.gct.com

Hotels, Restaurants, Food Service Industry, Catering... Show more

Front Office Manager
• Control of Front Desk standards • Training new FD staff (service standards, booking and sales programs, cash register, bank terminals) • Daily financial reports • Control of correct F&B, housekeeping and stationary orders Control of correct menu translation • Booking software: 1C; Protel
November 2007April 2008
6 months
Russian Academy of Justice

Rostov-na-Donu

Educational Institutions... Show more

Teacher of English
• Working in with groups of Elementary and Pre-Intermediate levels • Teaching complexes “Headway”, “Opportunities” with partial usage of other teaching complexes by Oxford, Cambridge, Macmillan • Combination of grammar, phonetics, vocabulary sources targeted for development of active speaking skills
April 2007October 2007
7 months
“Grand Circle Cruise Line” /ООО "Гранд Серкл Круиз Лайн"

Moscow, www.gct.com

Hotels, Restaurants, Food Service Industry, Catering... Show more

Front desk receptionist
• settling passengers accounts • working with booking program Protel, sales program 1C « Restaurant, Bar, Cafe », bank terminals, cash register • dealing with clients, solving any type of problems • medical translations

Skills

Skill proficiency levels
Analytical skills
Sales Skills
Английский язык
MS PowerPoint
Team management

Driving experience

Own car

Driver's license category B

About me

I possess vast practical knowledge in hospitality and service standards, excellent communication skills, good managerial experience, high learning and teamwork capability. I'm able and ready to work hard, have team-development experience. I consider myself a highly motivated and self-driven person looking for challenging tasks. Performing duties I’m guided by the company’s requirements and the clients’ needs. A positive result and measurable achievements at work is a top priority. I'm looking for an employment within a big international company with clear values and operational standards. Driving license “B” category, personal automobile, ready for business trips.

Higher education

2006
Rostov State Pedagogical University, Rostov (Rostov Region)
Department of foreign languages, Teacher of foreign languages, linguist

Languages

RussianNative


EnglishC2 — Proficiency


GermanA2 — Elementary


Professional development, courses

2012
CELTA (certificate of teaching English to speakers of other languages)
Akcent International House Prague, Pass B

Tests, examinations

2012
TOEFL
MBA Strategy, 100

Citizenship, travel time to work

Citizenship: Russia

Permission to work: Russia

Desired travel time to work: Doesn't matter