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Candidate
Female, 40 years, born on 22 July 1984
Rostov-na-Donu, not willing to relocate, prepared for business trips
Hotel Manager
80 000 ₽ in hand
Specializations:
- Tourism manager
Employment: full time
Work schedule: full day
Work experience 18 years 1 month
September 2011 — currently
13 years 8 months
Southern Federal University
Rostov-na-Donu, www.sfedu.ru
Educational Institutions... Show more
Teacher of English
• Working in with groups of Elementry, Pre-Intermediate, Intermediate, Upper-Intermediate levels
• General English and Business English courses
• Communicative approach
• Assisting students in preparation academic and scientific projects
October 2010 — August 2011
11 months
“Grand Circle Cruise Line” /ООО "Гранд Серкл Круиз Лайн"
Moscow, www.gct.com
Hotels, Restaurants, Food Service Industry, Catering... Show more
Front Office Manager
• Control of the company's Front Desk standards
• Training new FD staff (service standards, booking and sales programs, cash register, bank terminals)
• Daily financial reports
• Control of correct F&B, housekeeping and stationary orders
• Control of correct menu translation
• Booking software: 1C; Protel
April 2009 — October 2010
1 year 7 months
“Grand Circle Cruise Line” /ООО "Гранд Серкл Круиз Лайн"
Moscow, www.gct.com
Hotels, Restaurants, Food Service Industry, Catering... Show more
Hotel Manager
• Control of service standards (following company’s service manuals)
• Control and improving standards of F&B quality
• Searching, hiring and participating in training of new employees (including training in English language)
• Managing “difficult” clients
• Coordination of all departments (restaurant, kitchen, housekeeping, reception)
• Cooperation with the European management and supervisors
• Control of start up and closing of the season (inventories, purchasing list)
• Presence (sometimes leading) activities for passengers
April 2008 — March 2009
1 year
“Grand Circle Cruise Line” /ООО "Гранд Серкл Круиз Лайн"
Moscow, www.gct.com
Hotels, Restaurants, Food Service Industry, Catering... Show more
Front Office Manager
• Control of Front Desk standards
• Training new FD staff (service standards, booking and sales programs, cash register, bank terminals)
• Daily financial reports
• Control of correct F&B, housekeeping and stationary orders
Control of correct menu translation
• Booking software: 1C; Protel
November 2007 — April 2008
6 months
Russian Academy of Justice
Rostov-na-Donu
Educational Institutions... Show more
Teacher of English
• Working in with groups of Elementary and Pre-Intermediate levels
• Teaching complexes “Headway”, “Opportunities” with partial usage of other teaching complexes by Oxford, Cambridge, Macmillan
• Combination of grammar, phonetics, vocabulary sources targeted for development of active speaking skills
April 2007 — October 2007
7 months
“Grand Circle Cruise Line” /ООО "Гранд Серкл Круиз Лайн"
Moscow, www.gct.com
Hotels, Restaurants, Food Service Industry, Catering... Show more
Front desk receptionist
• settling passengers accounts
• working with booking program Protel, sales program 1C « Restaurant, Bar, Cafe », bank terminals, cash register
• dealing with clients, solving any type of problems
• medical translations
Skills
Skill proficiency levels
Driving experience
Own car
Driver's license category BAbout me
I possess vast practical knowledge in hospitality and service standards, excellent communication skills, good managerial experience, high learning and teamwork capability. I'm able and ready to work hard, have team-development experience. I consider myself a highly motivated and self-driven person looking for challenging tasks. Performing duties I’m guided by the company’s requirements and the clients’ needs. A positive result and measurable achievements at work is a top priority. I'm looking for an employment within a big international company with clear values and operational standards.
Driving license “B” category, personal automobile, ready for business trips.
Higher education
2014
Management, bachelor
2009
sociology, PhD
2006
Rostov State Pedagogical University, Rostov (Rostov Region)
Department of foreign languages, Teacher of foreign languages, linguist
Languages
Professional development, courses
2012
CELTA (certificate of teaching English to speakers of other languages)
Akcent International House Prague, Pass B
Tests, examinations
2012
TOEFL
MBA Strategy, 100
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter